Claims Matters

“The price of anything is the amount of life you pay for it.” –Henry David Thoreau I spent most of my working life inside insurance compan...

 “I was a rock star in the 80s,” my seatmate told me on a short flight to Baltimore years ago.  He looked the part--tall, English accent, 8...

A few months ago, in an article called Speaking Up , I wondered why some people decide to speak up when they encounter another person they f...

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” –Alvin T...

“Don't expect to make a difference unless you speak up for yourself.” -- Laurie Halse Anderson You know that prickly feeling you ge...

“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” ― Max De Pre...

America loves teams and team players, even outside of sports. What’s not to love? Team players are selfless—they set aside their personal g...