Claims Matters

Commentary on business, leadership and management topics and best practices.

Friday, June 19, 2015

Just the Facts

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  “Prejudice is a great time saver. You can form opinions without having to get the facts.” --E. B. White Years ago I worked with an ins...
Thursday, May 14, 2015

Clarity Affords Focus

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I was young, new to the insurance industry and eager to advance my career when I first heard that the best way to get ahead in the business ...
Monday, April 27, 2015

A Man, a Dog, and Performance Expectations

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"The factory of the future will have two employees--a man and a dog. The man's job will be to feed the dog. The dog's job will...
Wednesday, March 18, 2015

Magical Thinking

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  Remember that TV commercial where a wide-eyed guy's favorite football team scores every time he goes into his basement to get more b...
Wednesday, February 18, 2015

The Trivialization of LinkedIn

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  LinkedIn seemed like a good idea when it was introduced in 2003, at about the same time Friendster and MySpace were emerging as pioneerin...
Tuesday, January 6, 2015

Vacation Risk Management

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I grew up in Massachusetts, but I haven't been to Cape Cod for ages, so I thought it might be fun to rent a vacation home on the Cape f...
Sunday, December 14, 2014

Tick Tock: 30 Seconds to Connect

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Somehow it feels thrilling and frightening at the same time, like when you stand too close to the edge of a cliff.  Your heart starts thum...
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