Claims Matters

Commentary on business, leadership and management topics and best practices.

Wednesday, March 18, 2015

Magical Thinking

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  Remember that TV commercial where a wide-eyed guy's favorite football team scores every time he goes into his basement to get more b...
Wednesday, February 18, 2015

The Trivialization of LinkedIn

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  LinkedIn seemed like a good idea when it was introduced in 2003, at about the same time Friendster and MySpace were emerging as pioneerin...
Tuesday, January 6, 2015

Vacation Risk Management

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I grew up in Massachusetts, but I haven't been to Cape Cod for ages, so I thought it might be fun to rent a vacation home on the Cape f...
Sunday, December 14, 2014

Tick Tock: 30 Seconds to Connect

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Somehow it feels thrilling and frightening at the same time, like when you stand too close to the edge of a cliff.  Your heart starts thum...
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Thursday, November 13, 2014

Confident Idiots

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Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac? Every time comedian...
Thursday, October 30, 2014

Uncertainty

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I remember being taught, a long time ago, that if you can't describe something, you can't measure it, and if you can't measure i...
Monday, October 6, 2014

Bristling with Adaptive Capacity

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  One of my favorite leadership books is Geeks and Geezers , by Warren G. Bennis and Robert J. Thomas, in part because the book introduce...
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