Claims Matters

I remember being taught, a long time ago, that if you can't describe something, you can't measure it, and if you can't measure i...

  One of my favorite leadership books is Geeks and Geezers , by Warren G. Bennis and Robert J. Thomas, in part because the book introduce...

You are without a doubt the most pretentious, self-absorbed, arrogant, vain and ruthless little tyrant I have ever had the misfortune of kno...

My wife is a project manager who is responsible for business operations at our local high school. She hired some people this summer to proc...

I have what could be described as an accumulation problem, and it involves newspapers and magazines. It is mostly self-inflicted, since I ha...

I don't spend much time in airports anymore, and I admit to being grateful for that. For me, air travel has degenerated into an unpleas...

If you are running an insurance claims operation, and your boss or the board brings in outside consulting experts to evaluate it, chances ar...