Claims Matters
Commentary on business, leadership and management topics and best practices.
Wednesday, September 24, 2014
Just How Difficult Are You?
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You are without a doubt the most pretentious, self-absorbed, arrogant, vain and ruthless little tyrant I have ever had the misfortune of kno...
Monday, September 8, 2014
Digital Destruction and Big Bang Disruption
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My wife is a project manager who is responsible for business operations at our local high school. She hired some people this summer to proc...
Thursday, August 21, 2014
Righteous Denials
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I have what could be described as an accumulation problem, and it involves newspapers and magazines. It is mostly self-inflicted, since I ha...
Wednesday, July 30, 2014
Airports, Innovation and Go Fever
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I don't spend much time in airports anymore, and I admit to being grateful for that. For me, air travel has degenerated into an unpleas...
Wednesday, July 16, 2014
The Consultants Your Boss Hired Are Here to See You...
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If you are running an insurance claims operation, and your boss or the board brings in outside consulting experts to evaluate it, chances ar...
Saturday, June 14, 2014
Invisible Man on Third…
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I was wandering around my yard after dinner the other night, half-heartedly taking inventory of the garden chores I had been dodging, when I...
Tuesday, May 27, 2014
If You Have to Explain It, It’s Not Working…
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My father was an artist, but once he settled down to raise his family he earned his living as an advertising and design executive. He had a ...
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