Wednesday, July 16, 2014

The Consultants Your Boss Hired Are Here to See You...

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If you are running an insurance claims operation, and your boss or the board brings in outside consulting experts to evaluate it, chances ar...
Saturday, June 14, 2014

Invisible Man on Third…

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I was wandering around my yard after dinner the other night, half-heartedly taking inventory of the garden chores I had been dodging, when I...
Tuesday, May 27, 2014

If You Have to Explain It, It’s Not Working…

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My father was an artist, but once he settled down to raise his family he earned his living as an advertising and design executive. He had a ...
Friday, May 9, 2014

Dirty Tricks?

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I recently read a vigorously worded document published by the American Association for Justice (formerly the Association of Trial Lawyers o...
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Thursday, April 24, 2014

Competence: A Blend of Knowledge, Skill and Will

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For most of my years as a Chief Claims Officer, I carried a notebook with me constantly. I used it as a journal, capturing meeting notes, as...
Thursday, April 10, 2014

When It Comes to Learning, Let’s Treat Adults Like Adults

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When I retired from QBE last year, I thought it might be interesting to do something totally different, so I got myself appointed as an adju...
Monday, March 17, 2014

Dog Pack Operating Model

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It was starting to get seasonably warm in Maryland last week, so we decided to escape to St. Paul, Minnesota, on Saturday to enjoy one last ...