Claims Matters

I was wandering around my yard after dinner the other night, half-heartedly taking inventory of the garden chores I had been dodging, when I...

My father was an artist, but once he settled down to raise his family he earned his living as an advertising and design executive. He had a ...

I recently read a vigorously worded document published by the American Association for Justice (formerly the Association of Trial Lawyers o...

For most of my years as a Chief Claims Officer, I carried a notebook with me constantly. I used it as a journal, capturing meeting notes, as...

When I retired from QBE last year, I thought it might be interesting to do something totally different, so I got myself appointed as an adju...

It was starting to get seasonably warm in Maryland last week, so we decided to escape to St. Paul, Minnesota, on Saturday to enjoy one last ...

During my years as a claims executive I was involved in many group interactions that yielded useful lessons and insights that often weren...