Claims Matters

For most of my years as a Chief Claims Officer, I carried a notebook with me constantly. I used it as a journal, capturing meeting notes, as...

When I retired from QBE last year, I thought it might be interesting to do something totally different, so I got myself appointed as an adju...

It was starting to get seasonably warm in Maryland last week, so we decided to escape to St. Paul, Minnesota, on Saturday to enjoy one last ...

During my years as a claims executive I was involved in many group interactions that yielded useful lessons and insights that often weren...

As a claims advisor, I specialize in helping to optimize property casualty claims management operations, so I spend a lot of time thinking a...

I have been thinking and reading about innovation recently, and I must say there certainly is no shortage of material on the topic—much of i...

I was reminiscing with some former colleagues over the holidays and, as often happens in such situations, we were laughing it up as we share...