Claims Matters

During my years as a claims executive I was involved in many group interactions that yielded useful lessons and insights that often weren...

As a claims advisor, I specialize in helping to optimize property casualty claims management operations, so I spend a lot of time thinking a...

I have been thinking and reading about innovation recently, and I must say there certainly is no shortage of material on the topic—much of i...

I was reminiscing with some former colleagues over the holidays and, as often happens in such situations, we were laughing it up as we share...

Many Claims leaders get uncomfortable and move toward the exits when they are asked to contemplate and discuss their "vision", ...

As I was sorting through some old reference materials a few weeks ago I came across an article I had written for Best's Review Proper...

Originally posted on  November 20, 2013 I was driving home from Pennsylvania recently listening to an NPR program about historical misco...