Claims Matters
Commentary on business, leadership and management topics and best practices.
Monday, January 6, 2014
Claims Success Vision
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Many Claims leaders get uncomfortable and move toward the exits when they are asked to contemplate and discuss their "vision", ...
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Thursday, December 19, 2013
Bashing the Claims Department
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As I was sorting through some old reference materials a few weeks ago I came across an article I had written for Best's Review Proper...
2 comments:
Monday, December 9, 2013
Five Troublesome Truisms About Claims Management
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Originally posted on November 20, 2013 I was driving home from Pennsylvania recently listening to an NPR program about historical misco...
Loss Cost Management in Claims
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Originally posted on November 21, 2013 Years ago I joined a large, troubled insurance company and the CEO asked me to do just one thing...
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Faster Horses
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Originally Posted on November 30, 2013 I read a Capgemini whitepaper a while back which declared that in property casualty insurance, t...
A Bias for Action
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You have probably seen at least one variation of this quote about people, often attributed to Mary Kay Ash: "There are four types ...
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